Privacy Policy

Effective Date: 1st Jan 2025

Mandrake is committed to protecting your privacy. This policy explains how we collect, use, and protect your information.

1. Data Collection

We collect and record audio and transcriptions of conversations to provide and improve our services.

Additional information collected includes account details (e.g., name, email) and usage data.

Recordings and transcriptions are retained for 90 days.

Users may request data deletion by contacting team@callmandrake.com.

Data may be shared with trusted third-party services, including Deepgram, Elevenlabs, OpenAI, and Azure, solely for service provision.

These third parties are obligated to protect your data.

Mandrake uses encryption and access controls to protect user data.

User data may be transferred to and processed in countries outside of your own. By using Mandrake, you consent to these transfers.

Mandrake is not intended for use by individuals under 18. We do not knowingly collect data from children.

We use cookies and similar technologies to enhance your experience and analyze usage.

AI outputs may contain biases or inaccuracies. Mandrake continuously works to minimize these issues.

Mandrake’s services must not be used for emergencies. Dial appropriate emergency services in such situations.

We may update this Privacy Policy. Significant changes will be communicated via phone.

For questions or concerns, contact us at team@callmandrake.com.